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We embarked on our building journey with Normus Homes with the highest of expectations, and not only were our expectations met, they were surpassed.
Normus Homes has delivered us a beautiful home, and it has been delivered via a wonderful building experience. The difference in our opinion has been their open communication, authentic care for us, and genuinely high standards.
We have built previously with another builder, however this time we felt more involved in the process and were given more opportunity to collaborate. We requested some variations along the way, and they were all met with ease.
Building a home was an emotional process for us, and I am sure for many, to expect not to have a few unforeseen issues along the way is unreasonable, however it is the way in which these issues are managed that makes the difference, and Normus simply does it well.
To Belinda, Greg, Darrell & Team, our thanks for building us a beautiful home.
Brett & Lubinka, Somerton Park
This is our first custom built home and we hadn’t heard of Normus homes before, so we didn’t know what to expect. But as soon as we walked through the doors and got the process started we were blown away with the customer service, the staff were professional and knowledgeable, we knew from that point we were confident that Normus would build the home of our dreams.
Our beautiful custom home was even better than what we expected and we are now living a life of luxury in our beautiful new home. We highly recommend Normus Home to anyone who is wanting to building their forever home.
Thank you Normus for our dream home.
J & C, Vale Park
From inside to out, Normus designed a house that just flowed seamlessly. It’s a great entertainment home – but also a very functional home. We wanted a home that offered a big open plan hub for general living, that flowed into an outside area, and I think that’s certainly been achieved.
Normus stood out for us, as they actually built a relationship with us. They cared about us as the customer, they thought about what our needs were and they took our wishlist and made it a reality. That was really fantastic, because we’ve had friends who’ve really told us of the nightmares of not being able to get hold of supervisors, or something hasn’t been fixed and they’re still trying to get hold of the company to fix something that’s not working or wasn’t right.
We found that we could always contact Normus and they would deal with the issue – not just during the build. We had a problem with our roof six months after the build had finished, they supported us in resolving that issue and I think that’s really fantastic.
Because I work from home, my home office has worked out exactly as I had planned. It gives me my area to run my business and then close my office doors, and walk into my beautiful home, where eight years later I still love living. We still have clients and friends walk in here and say how much they love it and how beautiful it is.
Normus were so good with us and we were so impressed with them overall, that we would truly recommend them. We are thinking of downsizing in the next couple of years and building again – and Normus will be one of our first phone calls that we make.
Valerie & Paul, Hove
We have always been very cautious about building, especially when family members have had bad experiences in the past with such projects. Thus, when we first approached Normus, it wasn’t without trepidation. However, our first meeting with the directors, planners and administration manager was impressive – highly professional, thorough and informative – and we soon found that our fears were fruitless. We were even shown other projects undertaken by Normus so that we could view first hand the high quality of their work. Our experience with Normus has been nothing but seamless and they have been a joy to work with.
From the onset, with the exception of unavoidable delays outside of Normus’ control (such as delayed council approvals and inclement weather) everything is set to a planned schedule which is strictly adhered to. Communication with our delightful administration manager is frequent, with weekly to fortnightly reports on the progress of the building. Even the outbreak of
the COVID virus has done little to impede this.
All variations to the original design were catered for (and we had quite a few) and nothing is left to chance, with all variations consulted with us prior to their installation – and this is often done more than once. Furthermore, we have frequent visits to the building site to view its progress and to further confirm that everything is as we expect it to be.
Normus has also greatly impressed us with the professionalism of their team. From the site supervisor to the tradespeople, we have encountered at our building site, and the reputable companies they utilise in the construction of their houses.
We would highly recommend Normus, in a heartbeat, to anybody looking to build a home. We have not looked back since we first walked in through their doors. From the bottom of our hearts, thank you, Normus.
Roberta & Gary, Somerton Park
The first time I met with Normus Homes was at one of their show homes with a Normus Homes consultant. It initially started with an introduction followed by a tour around the property. We walked through each room with the consultant, detailing the fixtures and design with vivid detail. We were able to experience first-hand the build quality and the attention to detail that went into a Normus Homes design. We then went through the design and build process step by step, each question was answered in detail and each step was clearly outlined. I came out of the initial meeting with the feeling that Normus Homes would be able to produce a home that would meet our expectations and vision.
Consultation
We already had our plans drafted by an Architect and provided, with the help of the consultant, an itemised specification of our inclusion for our dream house. The consultant also suggested some alternative options which were thoroughly appreciated – some of which we took onboard as it maintained the same style and quality but was more cost effective. Normus Homes gave us a realistic quote and was able to outline each item in detail. There were no hidden fees or costs, each item was transparent and explained in a manner we could understand. Our thought process was we would rather be quoted accurately than to be underquoted and later on find out that there would be additional costs to adhere to our specifications. Normus Homes definitely delivered on the former, providing us with realistic figures that we could accurately budget for.
Selections
When it came to the selection process, both my partner and myself were time poor. Due to the nature of our occupations we were unable to meet each supplier during the weekday. The consultant was kind enough to organise Saturday appointments with each of the suppliers which was a major bonus for both of us. The selection process was exciting as each supplier was helpful in guiding us through the process as well as answering our questions. The service provided gave us confidence that Normus Homes could build our dream home.
Tian & Lisa – Hallett Cove
Normus were able to take our ideas and aspirations and create a dream home on an extremely difficult site for us. With Normus, we felt heard and that we were in good hands.
By creating a custom home they were able to see opportunities for us to take advantage of our unusual site and use their expertise to optimise lighting, views and space.
We always felt like our build was a priority and that care and attention to detail was taken. They were extremely accommodating, even to changes in design during the construction process and they went above and beyond to ensure we felt comfortable and happy with the process. We were able to trust Normus to be responsive (even post-handover) and to do their best for us.
With Normus, they were professional and highly organised, but never lacked a personal touch.
Candice & Marc, Windsor Gardens