PRIVACY POLICY

NORMUS HOMES

At Normus Homes, we have spent over 30 years building trust — with our trade partners, our communities, and the families who invite us to build the home of their dreams. That same commitment extends to how we handle your personal information online.

This Privacy Policy explains what information we collect when you visit our website, why we collect it, and how we use it to improve your experience and our service. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as South Australian data handling expectations.

By using our website, you agree to the practices described in this Policy. If you have any questions, we encourage you to reach out directly — our team is always happy to help.

1. What Information We Collect

1.1 Information You Provide to Us

When you make an enquiry, request a consultation, or register your interest with Normus Homes, you may provide us with:

• Your full name
• Email address
• Phone number
• Details about your home building project or interests

We only ask for what we need to respond to your enquiry and deliver a genuinely helpful experience. You will never be required to provide more than is necessary.

1.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical information to help us understand how our site is performing and how we can improve it. This includes:

• Your device’s IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

This information is aggregated and does not personally identify you. We use it purely to improve the quality and performance of our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries promptly and helpfully
• Share relevant information about our homes, display suites, and upcoming projects
• Send newsletters, project updates, and special offers (only where you’ve opted in or have an existing relationship with us)
• Improve our website experience and content based on how visitors engage with it
• Understand what our prospective clients are looking for in a custom home
• Comply with our legal obligations as a licensed builder in South Australia

We will never use your information in a way that feels intrusive or irrelevant. Every communication we send is designed to add genuine value to your journey of building a home.

3. Marketing Communications

From time to time, Normus Homes will share news, inspiration, project updates, and exclusive content with people who have expressed interest in our work. This may include:

• Showcase homes and completed project highlights
• Design trends, building tips, and lifestyle content
• Upcoming display home openings and events
• Promotions and offers relevant to your build journey

We will only contact you for marketing purposes where you have:

• Provided express consent (e.g., opted in via a form), or
• An existing enquiry or relationship with Normus Homes, and our communications are reasonably expected

You can unsubscribe from any marketing communication at any time by clicking the ‘Unsubscribe’ link in any email, or by contacting us at info@normus.com.au. We will honour your request promptly and without question.

Note: Even after unsubscribing from marketing, we may still contact you for transactional or service-related reasons (e.g., responding to a direct enquiry you have submitted).

4. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand site performance, and (where applicable) deliver relevant advertising. Here’s a plain-language breakdown:

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

5. Third-Party Services We Use

To deliver the best experience and marketing outcomes, we work with the following trusted third-party platforms. Each has their own privacy policy governing how they handle data:

Google Analytics

Tracks website traffic and user behaviour to help us understand what content resonates with our audience. Data is anonymised where possible. You can opt out via the Google Analytics browser add-on.

• Google Privacy Policy: policies.google.com/privacy

Google Ads (AdSense / DoubleClick)

Allows us to serve relevant ads to people who have previously visited our website or shown interest in home building. Helps ensure our marketing reaches the right audience.

• Manage ad preferences: google.com/ads/preferences

Mailchimp (Email Marketing)

We use Mailchimp to manage and send email communications. Your email address and preferences are stored securely within Mailchimp’s platform.

• Mailchimp Privacy Policy: mailchimp.com/legal/privacy

Google reCAPTCHA

Used on our website forms to prevent spam and protect your enquiry submissions. Some data may be collected by Google for this purpose.

6. How We Share Your Information

We take your privacy seriously. We do not sell your personal information. We will only share your data in the following circumstances:

• With trusted service providers (e.g., Mailchimp, Google) who help us operate our website and communications — under strict data processing agreements
• With professional advisors or business partners where strictly necessary for delivering our services
• In the event of a business transfer, merger, or acquisition — in which case you will be notified
• When required by law, court order, or regulatory authority
• With your explicit consent

7. How Long We Keep Your Information

We keep your personal information only for as long as is necessary for the purposes outlined in this Policy, or as required by law. In practice:

• Enquiry and contact data is retained for up to 3 years from your last interaction with us, in line with standard business relationship management practices
• Marketing consent records are retained for the life of your subscription and for 7 years after unsubscribing (as evidence of consent — required by Australian law)
• Website analytics data is typically retained for 26 months (Google Analytics default)
• Financial and contractual records may be retained for up to 7 years in accordance with Australian taxation and business law

8. How We Protect Your Information

Normus Homes takes the security of your personal information seriously. We implement commercially reasonable safeguards including:

• Secure HTTPS encryption on our website
• Access controls limiting who within our business can access personal data
• Use of reputable, security-certified third-party platforms (Google, Mailchimp)

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us directly for any sensitive matter rather than via unsecured public channels.

9. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Withdraw your consent to marketing communications at any time
• Request deletion of your personal data, subject to legal retention requirements
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at info@normus.com.au. We will respond within 30 days.

10. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately and we will remove it.

11. External Links

Our website may contain links to third-party websites (such as display home partners, suppliers, or media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will update the ‘Last Updated’ date at the top of this document and, where appropriate, notify you by email or a notice on our website.

We encourage you to review this Policy periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please get in touch:

We are committed to resolving any privacy concerns promptly and transparently,  in the same spirit we approach every home we build.

Raising The Standard  Normus Homes