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Normus is committed to providing quality services to you and this policy outlines our ongoing obligation to you in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPS govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner: www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including meetings, correspondence, by
telephone and facsimile, by email, via our website www.normus.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such
things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Normus will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable
steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website. We encourage you to periodically review this statement to be informed of how Normus Homes Pty Ltd T/A Normus Homes and Normus Urban Projects is protecting your information. This policy was last updated in October, 2019.
If you have any queries or complaints about our Privacy Policy, please contact us at:
91 Payneham Rd, St Peters SA 5069
info@normus.com.au
08 8363 5744
Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
Services means anything related to our core business operations, namely planning, design, construction and property development.
The Website means the website normus.com.au.
means Normus Homes Pty Ltd T/A Normus Homes and Normus Urban Projects, as well as any subsidiaries, affiliates, employees, officers, agents or assigns.
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services.
You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@normus.com.au
The trademarks and logos contained on this Website are trademarks of Normus Homes Pty Ltd T/A Normus Homes and Normus Urban Projects. Use of these trademarks is strictly prohibited except with Our express, written consent.
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection with your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damage whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.
By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
These terms and conditions are governed by and construed in accordance with the laws of South Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in South Australia.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
This is our first custom built home and we hadn’t heard of Normus homes before, so we didn’t know what to expect. But as soon as we walked through the doors and got the process started we were blown away with the customer service, the staff were professional and knowledgeable, we knew from that point we were confident that Normus would build the home of our dreams.
Our beautiful custom home was even better than what we expected and we are now living a life of luxury in our beautiful new home. We highly recommend Normus Home to anyone who is wanting to building their forever home.
Thank you Normus for our dream home.
J & C, Vale Park
From inside to out, Normus designed a house that just flowed seamlessly. It’s a great entertainment home – but also a very functional home. We wanted a home that offered a big open plan hub for general living, that flowed into an outside area, and I think that’s certainly been achieved.
Normus stood out for us, as they actually built a relationship with us. They cared about us as the customer, they thought about what our needs were and they took our wishlist and made it a reality. That was really fantastic, because we’ve had friends who’ve really told us of the nightmares of not being able to get hold of supervisors, or something hasn’t been fixed and they’re still trying to get hold of the company to fix something that’s not working or wasn’t right.
We found that we could always contact Normus and they would deal with the issue – not just during the build. We had a problem with our roof six months after the build had finished, they supported us in resolving that issue and I think that’s really fantastic.
Because I work from home, my home office has worked out exactly as I had planned. It gives me my area to run my business and then close my office doors, and walk into my beautiful home, where eight years later I still love living. We still have clients and friends walk in here and say how much they love it and how beautiful it is.
Normus were so good with us and we were so impressed with them overall, that we would truly recommend them. We are thinking of downsizing in the next couple of years and building again – and Normus will be one of our first phone calls that we make.
Valerie & Paul, Hove
We embarked on our building journey with Normus Homes with the highest of expectations, and not only were our expectations met, they were surpassed.
Normus Homes has delivered us a beautiful home, and it has been delivered via a wonderful building experience. The difference, in our opinion, has been their open communication, authentic care for us, and genuinely high standards.
We have built previously with another builder, however this time we felt more involved in the process and were given more opportunity to collaborate. We requested some variations along the way, and they were all met with ease.
Building a home was an emotional process for us, and I am sure for many, to expect not to have a few unforeseen issues along the way is unreasonable, however it is the way in which these issues are managed that makes the difference, and Normus simply does it well. To the entire Normus team, our thanks for building us a beautiful home.
Brett & Lubinka, Somerton Park
We have always been very cautious about building, especially when family members have had bad experiences in the past with such projects. Thus, when we first approached Normus, it wasn’t without trepidation. However, our first meeting with the directors, planners and administration manager was impressive – highly professional, thorough and informative – and we soon found that our fears were fruitless. We were even shown other projects undertaken by Normus so that we could view first hand the high quality of their work. Our experience with Normus has been nothing but seamless and they have been a joy to work with.
From the onset, with the exception of unavoidable delays outside of Normus’ control (such as delayed council approvals and inclement weather) everything is set to a planned schedule which is strictly adhered to. Communication with our delightful administration manager is frequent, with weekly to fortnightly reports on the progress of the building. Even the outbreak of
the COVID virus has done little to impede this.
All variations to the original design were catered for (and we had quite a few) and nothing is left to chance, with all variations consulted with us prior to their installation – and this is often done more than once. Furthermore, we have frequent visits to the building site to view its progress and to further confirm that everything is as we expect it to be.
Normus has also greatly impressed us with the professionalism of their team. From the site supervisor to the tradespeople, we have encountered at our building site, and the reputable companies they utilise in the construction of their houses.
We would highly recommend Normus, in a heartbeat, to anybody looking to build a home. We have not looked back since we first walked in through their doors. From the bottom of our hearts, thank you, Normus.
Roberta & Gary, Somerton Park
The first time I met with Normus Homes was at one of their show homes with a Normus Homes consultant. It initially started with an introduction followed by a tour around the property. We walked through each room with the consultant, detailing the fixtures and design with vivid detail. We were able to experience first-hand the build quality and the attention to detail that went into a Normus Homes design. We then went through the design and build process step by step, each question was answered in detail and each step was clearly outlined. I came out of the initial meeting with the feeling that Normus Homes would be able to produce a home that would meet our expectations and vision.
Consultation
We already had our plans drafted by an Architect and provided, with the help of the consultant, an itemised specification of our inclusion for our dream house. The consultant also suggested some alternative options which were thoroughly appreciated – some of which we took onboard as it maintained the same style and quality but was more cost effective. Normus Homes gave us a realistic quote and was able to outline each item in detail. There were no hidden fees or costs, each item was transparent and explained in a manner we could understand. Our thought process was we would rather be quoted accurately than to be underquoted and later on find out that there would be additional costs to adhere to our specifications. Normus Homes definitely delivered on the former, providing us with realistic figures that we could accurately budget for.
Selections
When it came to the selection process, both my partner and myself were time poor. Due to the nature of our occupations we were unable to meet each supplier during the weekday. The consultant was kind enough to organise Saturday appointments with each of the suppliers which was a major bonus for both of us. The selection process was exciting as each supplier was helpful in guiding us through the process as well as answering our questions. The service provided gave us confidence that Normus Homes could build our dream home.
Tian & Lisa – Hallett Cove
Normus were able to take our ideas and aspirations and create a dream home on an extremely difficult site for us. With Normus, we felt heard and that we were in good hands.
By creating a custom home they were able to see opportunities for us to take advantage of our unusual site and use their expertise to optimise lighting, views and space.
We always felt like our build was a priority and that care and attention to detail was taken. They were extremely accommodating, even to changes in design during the construction process and they went above and beyond to ensure we felt comfortable and happy with the process. We were able to trust Normus to be responsive (even post-handover) and to do their best for us.
With Normus, they were professional and highly organised, but never lacked a personal touch.
Candice & Marc, Windsor Gardens
The information contained in this document, or any other written or oral information given in connection with the contents of this document, (the Information) is not a recommendation to purchase the property, and will not form part of, and must not be relied on to enter, any contract for the purchase of property. The Information has been prepared using information derived from a variety of external sources. Parts of the Information, including photographs, illustrations and measurements, are indicative or approximate only, and can be subject to change without notice.
Normus Homes Pty Ltd Nominees make no representation or warranty that the information is complete, accurate or has been independently verified. Further, Normus Homes Pty Ltd Nominees is not required to provide any additional information to correct any apparent inaccuracies or to provide updated information. The Information is for the sole use of persons directly provided with it and is not to be resupplied to any other person without Normus Homes Pty Ltd Nominees consent. To the maximum extent permitted by law, Normus Homes Pty Ltd Nominees is not liable for any cause of action or loss or damage incurred by any person in connection with the use, reliance or interpretation of the Information or arising in connection with any misrepresentation in the Information or any negligence on Normus Homes Pty Ltd Nominees behalf. If you are considering purchasing a property, you should not rely on the Information. You should satisfy yourself as to the completeness or accuracy of the Information by obtaining independent advice from professional property consultants and your own independent legal, financial and taxation advice.
