Initial Meeting
The first time I met with Normus Homes was at one of their show homes with Belinda. It initially started with an introduction followed by a tour around the property. We walked through each room with Belinda detailing the fixtures and design with vivid detail. I was able to experience first-hand the build quality and the attention to detail that went into a Normus Homes design. We then went through the design and build process step by step, each question was answered in detail and each step was clearly outlined. I came out of the initial meeting with the feeling that Normus Homes would be able to produce a home that would meet our expectations and vision.
Consultation
We already has our plans drafted by an Architect and provided with the help of Belinda an itemised specification of our inclusion for our dream house. Belinda also suggested some alternative options which was thoroughly appreciated, some of which we took onboard as it maintained the same style and quality but was more cost effective. Normus Homes gave us a realistic quote and was able to outline each item in detail. There were no hidden fees or costs, each item was transparent and explained in a manner we could understand. Our thought process was we would rather be quoted accurately than to be under quoted and later on finding that there would be additional costs to adhere to our specifications. Normus Homes definitely delivered on the former, providing us with realistic figures that we could accurately budget for.
Selections
When it came to the selection process both my partner and myself were time poor. Due to the nature of our occupations, we were unable to meet each supplier during the weekday. Belinda was kind enough to organise Saturday appointments with each of the suppliers which was a major bonus for both of us. The selection process was exciting as each supplier was helpful in guiding us through the process as well as answering our questions. The service provided gave us confidence that Normus Homes could build our dream home.
Project Completion Testimonial
Our first custom built home and we couldn’t be more satisfied with the customer service, attention to detail and quality of build from Normus Homes. The team did an outstanding job from the very start all the way through to hand over. This highly experienced and dedicated team made us feel confident that they could build the home of our dreams and they far exceeded our expectations. Thank you Normus Homes for making the experience truly special and memorable.
We embarked on our building journey with Normus Homes with the highest of expectations, and not only were our expectations met, they were surpassed.
Normus Homes has delivered us a beautiful home, and it has been delivered via a wonderful building experience. The difference in our opinion has been their open communication, authentic care for us, and genuinely high standards.
We have built previously with another builder, however this time we felt more involved in the process and were given more opportunity to collaborate. We requested some variations along the way, and they were all met with ease.
Building a home was an emotional process for us, and I am sure for many, to expect not to have a few unforeseen issues along the way is unreasonable, however it is the way in which these issues are managed that makes the difference, and Normus simply does it well. To the Normus Homes Team, our thanks for building us a beautiful home.
When we decided we were going to build a new house, we went to various builders to discuss the process.
It was clear from the moment that we met with the team at Normus that they were transparent regarding the building process and associated obstacles. It was also clear that they desired to make building a house an enjoyable process whilst understanding the enormity of our decision to build a house.
The team at Normus always suggested practical ideas and solutions. We have always felt as though we have a voice and our ideas or suggestions have been listened to in an objective manner.
The team at Normus have made building our house enjoyable from the initial consultation to selections and our site meetings .
We now live in our beautiful home and couldn't be happier. We highly recommend Normus.
We have always been very cautious about house and land packages, especially when family members have had bad experiences in the past with such projects. Thus, when we first approached NORMUS, it wasn’t without trepidation. However, our first meeting with the directors, planners and administration manager was impressive - highly professional, thorough and informative - and we soon found that our fears were fruitless. We were even shown other projects undertaken by NORMUS so that we could view first hand the high quality of their work . Our experience with NORMUS has been nothing but seamless and they have been a joy to work with.
From the onset, with the exception of unavoidable delays outside of NORMUS’s control (such as delayed council approvals and inclement weather) everything is set to a planned schedule which is strictly adhered to. Communication with our delightful administration manager is frequent , with weekly to fortnightly reports on the progress of the building. Even the outbreak of the COVID virus has done little to impede this.
All variations to the original design were catered for (and we had quite a few) and nothing is left to chance, with all variations consulted with us prior to their installation - and this is often done more than once. Furthermore, we have frequent visits to the building site to view its progress and to further confirm that everything is as we expect it to be.
NORMUS has also greatly impressed us with the professionalism of their team. From the site supervisor to the tradespeople we have encountered at our building site, and the reputable companies they utilise in the construction of their houses; Zest Living, Wallspan, Clipsal, Urban Oasis Pools and Routleys, just to name a few.
We would highly recommend NORMUS, in a heartbeat, to anybody looking to build a home. We have not looked back since we first walked in through their doors. From the bottom of our hearts, thank you, NORMUS.
This is our first custom built home and we hadn’t heard of Normus homes before, so we didn’t know what to expect. But as soon as we walked through the doors and got the process started we were blown away with the customer service, the staff were professional and knowledgeable, we knew from that point we were confident that Normus would build the home of our dreams.
Our beautiful custom home was even better than what we expected and we are now living a life of Luxury in our beautiful new home.
We highly recommend Normus Homes to anyone who is wanting to building their forever home.
Thankyou Normus for our dream home.
We are very pleased to have selected Normus to build our dream home.
It can be daunting finding the correct builder but, from the moment we met Belinda, we knew we were in safe hands. Darrell has also been extremely reliable at providing easy to understand advice on the approaches being taken.
We have therefore really enjoyed our pre-construction experience. The guidance and support we have received has made us feel comfortable and so far we cannot speak highly enough about the journey.
Normus created our dream home. They were able to take our ideas and aspirations and create a quality custom built home on an extremely difficult site. With Normus we felt heard and that we were in good hands.
Using their expertise they were able to optimise lighting, views and space. By creating a custom home they were able to see opportunities for us to take advantage of our unusual site.
They are professional and highly organised, with a personal touch. We always felt like our build was a priority and that care and attention to detail was taken. They were extremely accommodating, even to changes in design during the construction process. They went above and beyond to ensure we felt comfortable and happy with the process. We were able to trust Normus to be responsive (even post-handover) and to do their best for us.
We recently built a house with Normus Homes, had a great experience and more satisfaction with the friendly team.
We were pleased with the service, level of professionalism and the final outcome.
We highly recommend Normus Homes to anyone, who is wanting to buy or build their dream home.
Thank you for all the effort and support we truly appreciate it.
We could not be happier with Normus Homes. Our building journey during the time of uncertainty (post Covid) was an enjoyable experience.
Having built multiple times prior, it is evident that the team and trades at Normus Homes are experts at their crafts – professional, passionate and pays attention to detail.
The team listened to our brief and came up with designs that achieved the highest and best use of our tricky site, quoted efficiently and operated with complete transparency throughout the entire process. Not only do >b>they build great homes, they build great relationships.
A huge Thank You to the entire team for all their efforts. We highly recommend the team at Normus Homes.
I want to thank you so much for your kindness, quick attention to all our e-mails, messages & concerns whilst building.
The execution to detail is extremely appreciated, and all our concerns were executed on time and we applaud everyone involved.
Firstly, we would like to thank you for giving us the opportunity to work with you on our New Home Build at Hawthorn.
It has been a pleasure from start to finish, with the wonderful Normus team. This has been an incredibly positive journey for us. We look forward to many great memories here.
We appreciated your hard work, attention to detail and quality of our build, thank you.
Our home was completed on time, and all communication was excellent.
We will always make our home open for you all.
We are happy to recommend Normus Homes to anyone looking for a quality Build! Our compliments to the Normus team for continued success in business.
Thank you again, we are incredibly Happy Clients!
Normus designed a house that just flowed. From inside to out, it's seamless. It's a great entertainment home - but also a very functional home.We wanted a home that offered a big open plan hub for general living, that flowed into an outside area, and I think that’s certainly been achieved.Normus stood out for us, as they actually built a relationship with us. They cared about us as the customer. They thought about what our needs were. They took our wishlist and they made it a reality.And that was really fantastic, because we’ve had friends who've really told us of the nightmares of not being able to get hold of supervisors, or something hasn't been fixed and they're still trying to get hold of the company to fix something that's not working or wasn't right.We found that we could always contact Normus and they would deal with the issue - not just during the build. We had a problem with our roof six months after the build had finished, they supported us in resolving that issue and I think that's really fantastic.
Because I work from home, my home office has worked out exactly as I had planned. It gives me my area to run my business and then close my office doors, and walk into my beautiful home, where eight years later I still love living. We still have clients and friends walk in here, and say how much they love it and how beautiful it is.
Normus were so good with us and we were so impressed with them overall, that I would actually recommend them. We are thinking of downsizing in the next couple of years and building again - and Normus will be one of our first phone calls that we make. Without any doubt.
Normus designed a house that just flowed. From inside to out, it's seamless. It's a great entertainment home - but also a very functional home.We wanted a home that offered a big open plan hub for general living, that flowed into an outside area, and I think that’s certainly been achieved.Normus stood out for us, as they actually built a relationship with us. They cared about us as the customer. They thought about what our needs were. They took our wishlist and they made it a reality.And that was really fantastic, because we’ve had friends who've really told us of the nightmares of not being able to get hold of supervisors, or something hasn't been fixed and they're still trying to get hold of the company to fix something that's not working or wasn't right.We found that we could always contact Normus and they would deal with the issue - not just during the build. We had a problem with our roof six months after the build had finished, they supported us in resolving that issue and I think that's really fantastic.
Because I work from home, my home office has worked out exactly as I had planned. It gives me my area to run my business and then close my office doors, and walk into my beautiful home, where eight years later I still love living. We still have clients and friends walk in here, and say how much they love it and how beautiful it is.
Normus were so good with us and we were so impressed with them overall, that I would actually recommend them. We are thinking of downsizing in the next couple of years and building again - and Normus will be one of our first phone calls that we make. Without any doubt.
Normus designed a house that just flowed. From inside to out, it's seamless. It's a great entertainment home - but also a very functional home.We wanted a home that offered a big open plan hub for general living, that flowed into an outside area, and I think that’s certainly been achieved.Normus stood out for us, as they actually built a relationship with us. They cared about us as the customer. They thought about what our needs were. They took our wishlist and they made it a reality.And that was really fantastic, because we’ve had friends who've really told us of the nightmares of not being able to get hold of supervisors, or something hasn't been fixed and they're still trying to get hold of the company to fix something that's not working or wasn't right.We found that we could always contact Normus and they would deal with the issue - not just during the build. We had a problem with our roof six months after the build had finished, they supported us in resolving that issue and I think that's really fantastic.
Because I work from home, my home office has worked out exactly as I had planned. It gives me my area to run my business and then close my office doors, and walk into my beautiful home, where eight years later I still love living. We still have clients and friends walk in here, and say how much they love it and how beautiful it is.
Normus were so good with us and we were so impressed with them overall, that I would actually recommend them. We are thinking of downsizing in the next couple of years and building again - and Normus will be one of our first phone calls that we make. Without any doubt.
Valerie and Paul built with Normus Homes eight years ago and still have friends, family and clients say how beautiful their home is. We caught up with the couple in their home at Hove recently and this is what they had to say about their experience.
